Support
Please be ready with following 5 steps before you call for installation
- PC / Laptop must be connected to Internet
- Download Shree-Lipi nxt Setup
- For WIN 7, Download Dot Net Framework 4.0 and Install it.
- Download AnyDesk Remote software and install it.
- Keep Shree-Lipi nxt Serial no. & Serial key information ready with you
Mon – Fri 9:30 AM to 6:30 PM
Sat – 10:00 AM To 3:00 PM
Support Terms
Support Policy – Technical Support
Get reliable support anytime with clear solutions designed to answer all your questions easily.
Effective from 1st April 2025
Extended Technical Support charges have been revised as per the following validity periods. Charges may vary depending on the number of locks/licenses purchased.
₹ 1,000/- for 6 Months
₹ 1,300/- for 12 Months
We sincerely thank you for your continued trust and patronage towards our products over the past 30+ years.
We have always been committed to delivering reliable and high-quality customer support services to all our valued customers.
In our continuous effort to provide world-class technical support and enhanced customer service, we are implementing certain revisions to our Support Policy.
Effective from 10th June 2019 – Revised on 1st April 2025
- Free Installation Support
Installation support for all new Shree-Lipi NXT purchases and upgrade orders will be provided free of cost for 1 year from the date of purchase.
- Free Support for Registered Customers
Customers who register their product within 1 year from the purchase date will be eligible for free telephonic and remote support during the free support period of 1year.
Customers requiring technical assistance after completion of 1 year from the product purchase/registration date will need to purchase the Extended Technical Support service to continue receiving telephonic support.
Available support plans:
₹ 1,000/- for 6 Months
₹ 1,300/- for 12 Months
Walk-in support services will be chargeable at ₹ 500/- per visit.
Onsite support services will be chargeable based on:
- Number of Shree-Lipi software licenses purchased.
- Distance/location of the customer site.
All customers will continue to have free access to:
Email Support
YouTube Video Tutorials
User Forum
Official Website Resources
The Service Level Agreement (SLA) for email support is 48 hours for the first response.
Technical Support Discontinued For:
- Old versions of Shree-Lipi
- Shree-Lipi 6
- Shree-Lipi 7.0 / 7.1 / 7.2 / 7.3 / 7.4
- Ankur 2.0
Supported Version:
- Shree-Lipi NXT Plus
Supported Operating Systems:
- Windows 7
- Windows 8
- Windows 10
- Windows 11
Note: Technical Support for discontinued versions is no longer available.